Help U Products & Services Pvt Ltd

Effective Date: 03 March 2026

Help U Products & Services Pvt Ltd (“Company”, “we”, “our”, or “us”) operates digital services and technology platforms accessible through our websites helpuservices.in and helpu.ai. The domain helpuservices.in may redirect to helpu.ai, which hosts our primary online platform.

This Privacy Policy describes how we collect, use, store, and protect information when users interact with our websites, communication channels, messaging services, and digital platforms.

1. Scope of This Policy

This Privacy Policy applies to individuals who:

• Visit our websites
• Communicate with us through messaging platforms including WhatsApp
• Use services, tools, or automation provided by our company
• Contact us for support, inquiries, or business services

By using our services or interacting with our platforms, users acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on the nature of interaction, we may collect the following information.

2.1 Contact Information

We may collect basic contact information such as:

• Phone number
• Name (if provided)
• Email address (if provided)

2.2 Communication and Messaging Data

When users communicate with our services through messaging platforms (including WhatsApp), we may collect:

• Message content sent to our services
• Time and date of messages
• Conversation metadata
• Interaction details required to provide requested services

These messages may be processed automatically by our systems in order to provide responses or services.

2.3 Technical Information

When users access our websites or platforms, certain technical information may be automatically collected, including:

• IP address
• Device type
• Browser type
• Operating system
• Usage logs and diagnostic data

This information helps us maintain system reliability and security.

3. How We Use Information

We may use collected information for the following purposes:

• Providing requested services and responses
• Processing communication requests and inquiries
• Enabling automated service features
• Maintaining and improving platform performance
• Ensuring system security and preventing misuse
• Providing technical support
• Complying with applicable legal requirements

Some processes may involve automated systems designed to assist users and respond to service requests.

4. Messaging Platform Integration

Our services may integrate with third-party messaging platforms including WhatsApp provided by Meta Platforms Inc.

When users communicate with our services through these platforms:

• Messages may be processed by automated systems
• Messages may trigger internal workflows or responses
• Communication may pass through infrastructure operated by the messaging platform provider

Our use of such platforms complies with applicable platform policies and messaging guidelines.

5. Data Storage and Security

Information collected through our services may be stored and processed using secure infrastructure and cloud service providers.

We implement reasonable technical and organizational measures to protect information, including:

• Access controls
• Secure infrastructure environments
• Monitoring and system safeguards

While we strive to protect user information, no digital system can guarantee absolute security.

6. Data Sharing

We do not sell or rent personal information to third parties.

Information may only be shared when necessary to:

• Provide services requested by users
• Operate or maintain our platforms
• Comply with legal obligations
• Protect against fraud or misuse
• Ensure security of our systems

Certain service providers may process data on our behalf under appropriate safeguards.

7. Data Retention

Information may be retained for as long as necessary to:

• Provide services
• Maintain system functionality
• Resolve disputes or technical issues
• Comply with legal obligations

When information is no longer required, it may be deleted, anonymized, or securely archived.

8. User Rights

Users may request:

• Access to information stored about them
• Correction of inaccurate information
• Deletion of personal information where applicable
• Opt-out from communications

Requests can be submitted through the contact information listed below.

9. Cookies and Website Technologies

Our websites may use cookies or similar technologies to:

• Improve user experience
• Analyze website usage
• Maintain system functionality

Users may manage cookie preferences through their browser settings.

10. Third-Party Services

Our platforms may interact with third-party services including messaging platforms, cloud infrastructure providers, and technical service providers.

These third-party services may operate under their own privacy policies and terms.

11. Children's Privacy

Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technological changes.

The updated version will be posted on this page with the revised effective date.

13. Contact Information

For questions regarding this Privacy Policy or requests related to personal data, please contact:

Help U Products & Services Pvt Ltd

Website:
https://helpuservices.in
https://helpu.ai

Email:
support@helpu.ai